I am having difficulty logging in

Ask yourself: is there is any way that you could have mistyped your username or password! Please note Usernames and Passwords are not case sensitive BUT there should be no spaces.

1. If this is the FIRST time you have logged in, we suggest you wait five minutes and try again.  It is just possible the site is busy or still processing your registration. While you are waiting, right click on the page and select 'Refresh'. If you have logged in BEFORE, go to 2.

2. The next step is to shut down your computer completely and then start it up again. So choose Shut down, not just restart.

3. Now open the Log in page. (www.foundations21.net).  Once the Log in page is up, REFRESH the page. Do this by right clicking on the page and clicking on 'Refresh'. This is an important step.

4. Enter your Username and Password. If you still get the message: 'Login failure' you have 2 more options - A  and B.

A.  Purge the cache. Internet Explorer may be set to save copies of recently used pages so that they load more quickly when you view them again. If you get the wrong page associated with logging in, that page may keep coming up whenever you log in. It is easily removed by purging the saved (cached) pages,  by following this procedure.

- Close down all your internet windows
- Go to START and CONTROL PANEL
- Click on INTERNET OPTIONS
- Under Temporary Files, click on DELETE FILES
- Check the box 'Delete all offline content' and click OK.

- This will delete pages which are temporarily stored
- An hourglass will come up. It may take a few minutes to complete the process.
- When it has finished, close the window and open up a new Internet explorer page.
- Try logging in again.

B. If you still cannot log in, click on 'Forgotten your Username and Password', on the Login Page, just under the two blank spaces for Username and Password.

You will be asked to put in the email address which you gave when you first registered. (If you have changed it since and can't remember the old one, email us -address below.)

A new password will be sent to that email address.  This Password should allow you to Log in successfully.

 (If it does not, email us at foundations21@brf.org.uk)

You can now change back to your original Password by going to My Story in the top menu bar, and select My Details in the drop down menu.

Please refer to 'Getting Started' for more information. If that does not help, send an e-mail to: foundations21@brf.org.uk